Support Background

Service & Support

How Can We Help You?

Need direct help? Contact Support

Assembly Videos

Find your cat tree model and follow step-by-step video guides for secure installation.

Manuals & Downloads

Download the official PDF assembly instructions for your specific model.

FAQs

Search answers by topic—installation, shipping, warranty, returns, and more.

Warranty & Returns

Review our return policy, structural warranty, and activate your coverage.

Browse by Topic

Find answers and guides for every step of your Amhancible journey.

Before You Buy

Are the cat trees suitable for Maine Coons or large cats?

Does the fabric shed easily? Is a slight smell normal upon unboxing?

Does the product use eco-friendly materials? Does it contain formaldehyde or toxic glue?

Is there a color difference between the product images and the actual item?

Getting Started

How do I install the metal clasp for the hanging toy, and can I replace it with my own toy?

How do I correctly distinguish between different-numbered posts that look very similar?

Do I need to prepare my own power drill or extra tools for assembly?

If I lost the paper manual, can I download a PDF version on your website?

Care & Warranty

Can I return a cat tree that has already been unboxed and fully assembled?

What does your Warranty cover? How long is the period?

Can custom or special-made cat trees be returned or exchanged?

What should I do if parts are missing upon unboxing, or if it got damaged during transit?

Still Need Help?

Our support team is ready to assist with a personalized solution.

Contact Support