Premium materials · 30-day returns · Global shipping

Return Refund Policy

Last updated: December 9, 2025

This Return & Refund Policy applies to consumer purchases made through the AMHANCIBLE website unless your order is covered by a separate wholesale, OEM, or signed B2B agreement. Please read this policy together with our Shipping Policy and product-specific notes shown at checkout.

1. 30-day right of withdrawal

You have the right to cancel your order within 30 days without giving any reason. The cancellation period expires 30 days after the day on which you—or a third party you designate, other than the carrier—take physical possession of the goods.

To exercise this right, notify us clearly of your decision to cancel (email is sufficient) before the 30-day period expires. You must send back the goods without undue delay and, in any event, not later than 30 days after you communicate your cancellation to us.

2. How to start a return

  1. Email amhancible_sale01@163.com with your order number, item(s) to return, and reason.
  2. Wait for return instructions and, when required, an authorized return label or warehouse address.
  3. Pack items securely, preferably in original cartons with all accessories, hardware, and documentation.
  4. Ship the return using the method we approve and retain tracking until the claim is resolved.

3. Return condition requirements

Items must be returned in resalable condition unless the return is due to our error or a manufacturing defect. Please include all parts, assembly hardware, manuals, and packaging components when possible. We may reduce or decline a refund if an item shows excessive use, missing parts, or damage caused after delivery.

4. Who pays return shipping

You will bear the direct cost of returning the product unless the reason for return meets one of the conditions below.

AMHANCIBLE covers return shipping when:

  • The item is damaged or defective
  • Parts are missing from the shipment
  • You received the wrong item or an incomplete order
  • The item is materially not as described
  • Delivery was significantly delayed due to our or our carrier’s error

Customer covers return shipping when:

  • Wrong item ordered
  • Change of mind / unwanted item
  • Found a better price elsewhere
  • Unauthorized purchase
  • Item does not fit the intended space (unless misrepresented in listing dimensions)

5. Refunds

We will reimburse all payments received from you, including standard outbound delivery costs (excluding supplementary charges if you chose an express or premium service above our least expensive standard delivery). Refunds are issued without undue delay and no later than 30 days after we receive your cancellation notice or the returned goods—whichever is later—once we have inspected the return where inspection is permitted.

Refunds are processed to the original payment method when possible. Bank or card processing times may add 5–10 business days before funds appear in your account.

6. Damaged, defective, or incorrect items

If you receive defective, incorrect, or incomplete merchandise, contact us promptly with your order number, contact details, and photos documenting the issue. Keep all items and packaging until your claim is resolved. If a replacement is back-ordered, we will provide an estimated arrival date or suggest a suitable alternative.

7. Exchanges

Exchanges depend on stock availability and the return window. Contact support before shipping an item back. Custom, made-to-order, clearance, or final-sale items may not be eligible for exchange unless required by law.

8. Non-returnable items

  • Customized, made-to-order, or personalized products (unless defective)
  • Items marked final sale at checkout
  • Products that cannot be resold for hygiene or safety reasons once opened, where stated on the product page
  • Gift cards and digital services

9. Wholesale & business orders

OEM, bulk, distributor, and contract orders are governed by the quotation, invoice, or signed agreement applicable to that program. Contact your account representative for RMA procedures.

10. Contact

Return and refund questions: amhancible_sale01@163.com. Include your order number and photos when reporting damage. Support hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8).