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Frequently Asked Questions
Find quick answers about our wood and metal furniture — from choosing the right piece and assembly, to shipping, warranty claims, and returns.
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Popular Questions
Missing or Need Extra Parts?
Missing hardware during assembly, or need to replace drawer slides, shelf pins, leg levelers, or cushion covers?
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Find answers and guides for every step of your AMHANCIBLE journey.
Before You Buy
Which collections use solid wood versus engineered panels?
Most AMHANCIBLE case goods combine FSC-certified engineered panels with solid wood on visible edges, legs, and structural rails. Product pages and spec sheets list the exact construction for each SKU.
How much clearance do I need for delivery and assembly?
Measure doorways, stair turns, and elevator openings against the carton dimensions listed on the product page. Leave room to lay out panels flat during assembly — typically the footprint of the finished piece plus about 24 in (60 cm) on each side.
Are finishes tested for indoor air quality standards?
We specify E0-grade boards and low-VOC finishes on wood and metal surfaces. Third-party test reports are available for commercial and hospitality projects on request.
Do you offer swatches or material samples?
Select finishes and fabrics can be sampled for trade and design projects. Contact support with your project location and preferred collection — sample availability varies by region.
Getting Started
Do I need special tools to assemble my furniture?
Most pieces require only the hex key and hardware included in the carton. A Phillips screwdriver and a soft mallet can help on larger units. Power tools are not required unless noted in the manual.
Should furniture be assembled flat or upright? Do I need two people?
Follow the step order in your manual — many units are built flat and then lifted upright. We recommend two people for items over 50 lb (23 kg) or taller than 60 in (152 cm) to avoid strain and panel damage.
Where can I download a PDF manual if I lose the paper copy?
Digital assembly guides are available on the product page and through the Support Center. Contact support with your order number if you need a manual for a discontinued SKU.
What if a panel arrives with a cosmetic scratch?
Inspect cartons on delivery and note damage on the carrier receipt when possible. Email photos and your order number within 48 hours — we will arrange touch-up kits, replacement panels, or other resolution per our policy.
Care & Warranty
How should I care for wood and metal surfaces?
Wipe wood with a soft, slightly damp cloth and avoid harsh solvents. Clean powder-coated metal with mild soap and water. Use felt pads under heavy objects and avoid prolonged direct sunlight or moisture.
What is covered under the structural warranty?
Our structural warranty covers manufacturing defects in wood, metal frames, and hardware under normal residential use for the period stated on your order confirmation. Finish wear, improper assembly, and damage from misuse are excluded.
How do I start a warranty claim?
Contact support with your order number, photos of the issue, and a brief description. We respond within two business days with replacement parts, repair guidance, or next steps.
What is your return policy for consumer orders?
Consumer returns follow the policy published at checkout. Items must be in resalable condition with original packaging where possible. B2B and wholesale programs are governed by contract terms.
Can I exchange for a different finish after delivery?
Exchanges depend on stock and return window. Unopened or gently used items in resalable condition may qualify — contact support before arranging return shipping. Custom or made-to-order items may be final sale.
Will refunds return to my original payment method?
Approved refunds are issued to the original payment method when possible. Processing time varies by bank or card issuer — typically 5–10 business days after we confirm receipt of the return.
All Questions by Category
Product Guide
Which collections use solid wood versus engineered panels?
Most AMHANCIBLE case goods combine FSC-certified engineered panels with solid wood on visible edges, legs, and structural rails. Product pages and spec sheets list the exact construction for each SKU.
How much clearance do I need for delivery and assembly?
Measure doorways, stair turns, and elevator openings against the carton dimensions listed on the product page. Leave room to lay out panels flat during assembly — typically the footprint of the finished piece plus about 24 in (60 cm) on each side.
Are finishes tested for indoor air quality standards?
We specify E0-grade boards and low-VOC finishes on wood and metal surfaces. Third-party test reports are available for commercial and hospitality projects on request.
Do you offer swatches or material samples?
Select finishes and fabrics can be sampled for trade and design projects. Contact support with your project location and preferred collection — sample availability varies by region.
Where can I find weight limits for shelves and tabletops?
Rated load limits are published on each product page and in the assembly manual. Do not exceed the stated capacity — distribute weight evenly and use wall anchoring where instructed for tall units.
Will the color match the photos on my screen?
Natural wood grain, lighting, and display settings can cause slight variation. We photograph under neutral light and publish finish names so you can compare across our collections.
Orders & Shipping
What payment methods do you accept?
We accept major credit and debit cards and other methods shown at checkout. Available options may vary by country and currency. All transactions are processed through encrypted, PCI-compliant gateways.
How long does delivery take after I place an order?
Delivery timelines depend on destination, product availability, and the shipping method selected at checkout. Estimated ranges are shown before you pay. Tracking details are emailed once your order ships.
Can I modify or cancel my order after checkout?
Contact support as soon as possible with your order number. Changes or cancellations can be made only before the order enters fulfillment. Once packed or shipped, standard return policies apply.
How do I track my shipment?
When your order ships, we send a confirmation email with a tracking link. You can also view status and tracking from My Orders in your account.
How is shipping calculated? Is free shipping available?
Shipping fees depend on destination, carton size, and service level. Promotional free-shipping thresholds, when offered, are displayed on the cart and checkout pages.
Assembly & Care
Do I need special tools to assemble my furniture?
Most pieces require only the hex key and hardware included in the carton. A Phillips screwdriver and a soft mallet can help on larger units. Power tools are not required unless noted in the manual.
Should furniture be assembled flat or upright? Do I need two people?
Follow the step order in your manual — many units are built flat and then lifted upright. We recommend two people for items over 50 lb (23 kg) or taller than 60 in (152 cm) to avoid strain and panel damage.
Where can I download a PDF manual if I lose the paper copy?
Digital assembly guides are available on the product page and through the Support Center. Contact support with your order number if you need a manual for a discontinued SKU.
What if a panel arrives with a cosmetic scratch?
Inspect cartons on delivery and note damage on the carrier receipt when possible. Email photos and your order number within 48 hours — we will arrange touch-up kits, replacement panels, or other resolution per our policy.
What should I do if hardware or a panel is missing?
Stop assembly and inventory all bags against the manual parts list. Contact support with your order number and photos of the remaining contents — we ship missing parts at no charge when the shortage is confirmed.
How should I care for wood and metal surfaces?
Wipe wood with a soft, slightly damp cloth and avoid harsh solvents. Clean powder-coated metal with mild soap and water. Use felt pads under heavy objects and avoid prolonged direct sunlight or moisture.
Do you offer replacement hardware or spare parts?
Yes. Replacement slides, connectors, shelf pins, feet, and select panels are available for most current SKUs. Contact support with your order number or product name.
Warranty & Returns
What is covered under the structural warranty?
Our structural warranty covers manufacturing defects in wood, metal frames, and hardware under normal residential use for the period stated on your order confirmation. Finish wear, improper assembly, and damage from misuse are excluded.
How do I start a warranty claim?
Contact support with your order number, photos of the issue, and a brief description. We respond within two business days with replacement parts, repair guidance, or next steps.
What is your return policy for consumer orders?
Consumer returns follow the policy published at checkout. Items must be in resalable condition with original packaging where possible. B2B and wholesale programs are governed by contract terms.
Can I exchange for a different finish after delivery?
Exchanges depend on stock and return window. Unopened or gently used items in resalable condition may qualify — contact support before arranging return shipping. Custom or made-to-order items may be final sale.
Will refunds return to my original payment method?
Approved refunds are issued to the original payment method when possible. Processing time varies by bank or card issuer — typically 5–10 business days after we confirm receipt of the return.
Account
How do I update my account email or shipping address?
Sign in to your account to update saved addresses and profile details. For changes to an order already placed, contact support as soon as possible.
B2B & Partnerships
Can I request bulk or trade pricing?
Yes. Interior designers, retailers, and hospitality buyers can inquire about MOQ, lead times, and program pricing through our B2B contact form or Wholesale menu.
Do you support OEM, distribution, or marketing partnerships?
We work with OEM/ODM clients, distributors, and qualified brand partners. Visit For Business in the main menu or contact support with your company profile and project scope.