Frequently Asked Questions

Find quick answers about our cat furniture — from choosing the right model and assembly tips, to shipping, warranty claims, and returns.

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Orders & Shipping

Assembly & Manuals

Warranty & Returns

Account & Rewards

B2B & Partnerships

Popular Questions

What payment methods do you accept? Can I use Apple Pay or PayPal?

Do you accept cross-brand collaborations or marketing partnerships with other pet brands?

Are the cat trees suitable for Maine Coons or large cats?

Can the coupons be used on third-party platforms like Amazon, Walmart, Chewy?

Can I return a cat tree that has already been unboxed and fully assembled?

What does your Warranty cover? How long is the period?

Do you support large orders for institutions like cat cafes and pet clinics?

How do I install the metal clasp for the hanging toy, and can I replace it with my own toy?

Can I modify my shipping address or cancel my order after placing it?

How much do I need to spend for free shipping? How is shipping calculated?

Missing or Need Extra Parts?

Missing hardware during assembly, or need to replace worn sisal posts, felt pads, or cushion covers?

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Browse by Topic

Find answers and guides for every step of your Amhancible journey.

Before You Buy

Are the cat trees suitable for Maine Coons or large cats?

Does the fabric shed easily? Is a slight smell normal upon unboxing?

Does the product use eco-friendly materials? Does it contain formaldehyde or toxic glue?

Is there a color difference between the product images and the actual item?

Do you have models suitable for senior cats or short-legged cats (requiring less jumping effort)?

Are the elastic strings on the hanging toys (mice/spiders) safe for cats?

Getting Started

How do I install the metal clasp for the hanging toy, and can I replace it with my own toy?

How do I correctly distinguish between different-numbered posts that look very similar?

Do I need to prepare my own power drill or extra tools for assembly?

If I lost the paper manual, can I download a PDF version on your website?

Should I assemble the cat tree laying flat or build it standing up with the help of a ladder?

What should I do if my package is missing screws or a mounting post?

Care & Warranty

Can I return a cat tree that has already been unboxed and fully assembled?

What does your Warranty cover? How long is the period?

Can custom or special-made cat trees be returned or exchanged?

What should I do if parts are missing upon unboxing, or if it got damaged during transit?

When exchanging, can I simply pay the difference for a different model of cat tree?

Will the refund be returned exactly to my original payment account?

Still Need Help?

Our support team is ready to assist with a personalized solution.

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