Service & Support

How Can We Help You?

Search our knowledge base or browse topics for orders, assembly, care, and warranty guidance on wood and metal furniture.

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Care & Assembly Guides

Step-by-step assembly tips, surface care, and maintenance articles for every collection.

FAQs

Quick answers on sizing, materials, shipping, returns, and account questions.

Warranty & Returns

Review structural warranty coverage, claim steps, and our consumer return policy.

Contact Support

Reach our team for order changes, missing parts, damage reports, or B2B inquiries.

Browse by Topic

Find answers and guides for every step of your AMHANCIBLE journey.

Before You Buy

Which collections use solid wood versus engineered panels?

Most AMHANCIBLE case goods combine FSC-certified engineered panels with solid wood on visible edges, legs, and structural rails. Product pages and spec sheets list the exact construction for each SKU.

How much clearance do I need for delivery and assembly?

Measure doorways, stair turns, and elevator openings against the carton dimensions listed on the product page. Leave room to lay out panels flat during assembly — typically the footprint of the finished piece plus about 24 in (60 cm) on each side.

Are finishes tested for indoor air quality standards?

We specify E0-grade boards and low-VOC finishes on wood and metal surfaces. Third-party test reports are available for commercial and hospitality projects on request.

Do you offer swatches or material samples?

Select finishes and fabrics can be sampled for trade and design projects. Contact support with your project location and preferred collection — sample availability varies by region.

Getting Started

Do I need special tools to assemble my furniture?

Most pieces require only the hex key and hardware included in the carton. A Phillips screwdriver and a soft mallet can help on larger units. Power tools are not required unless noted in the manual.

Should furniture be assembled flat or upright? Do I need two people?

Follow the step order in your manual — many units are built flat and then lifted upright. We recommend two people for items over 50 lb (23 kg) or taller than 60 in (152 cm) to avoid strain and panel damage.

Where can I download a PDF manual if I lose the paper copy?

Digital assembly guides are available on the product page and through the Support Center. Contact support with your order number if you need a manual for a discontinued SKU.

What if a panel arrives with a cosmetic scratch?

Inspect cartons on delivery and note damage on the carrier receipt when possible. Email photos and your order number within 48 hours — we will arrange touch-up kits, replacement panels, or other resolution per our policy.

Care & Warranty

How should I care for wood and metal surfaces?

Wipe wood with a soft, slightly damp cloth and avoid harsh solvents. Clean powder-coated metal with mild soap and water. Use felt pads under heavy objects and avoid prolonged direct sunlight or moisture.

What is covered under the structural warranty?

Our structural warranty covers manufacturing defects in wood, metal frames, and hardware under normal residential use for the period stated on your order confirmation. Finish wear, improper assembly, and damage from misuse are excluded.

How do I start a warranty claim?

Contact support with your order number, photos of the issue, and a brief description. We respond within two business days with replacement parts, repair guidance, or next steps.

What is your return policy for consumer orders?

Consumer returns follow the policy published at checkout. Items must be in resalable condition with original packaging where possible. B2B and wholesale programs are governed by contract terms.

Still Need Help?

Our support team is ready to assist with orders, parts, warranty claims, and partnership questions.

Contact Support