United States (USD)
中国 (CNY)
Germany (EUR)
France (EUR)
Canada (CAD)
United Kingdom (GBP)
Spain (EUR)
Poland (PLN)
Warranty & Service
Coverage details, claims, returns, spare parts, and care guidance for AMHANCIBLE furniture.
2-year structural warranty
30-day returns
Free replacement parts
Can't find what you need?
Contact Support
Frequently Asked Questions
What is covered under the structural warranty?
Our structural warranty covers manufacturing defects in wood, metal frames, and hardware under normal residential use for the period stated on your order confirmation. Finish wear, improper assembly, and damage from misuse are excluded.
How do I start a warranty claim?
Contact support with your order number, photos of the issue, and a brief description. We respond within two business days with replacement parts, repair guidance, or next steps.
What is your return policy for consumer orders?
Consumer returns follow the policy published at checkout. Items must be in resalable condition with original packaging where possible. B2B and wholesale programs are governed by contract terms.
Can I exchange for a different finish after delivery?
Exchanges depend on stock and return window. Unopened or gently used items in resalable condition may qualify — contact support before arranging return shipping. Custom or made-to-order items may be final sale.
Will refunds return to my original payment method?
Approved refunds are issued to the original payment method when possible. Processing time varies by bank or card issuer — typically 5–10 business days after we confirm receipt of the return.