Shipping Policy

Last updated: December 9, 2025

This Shipping Policy explains how AMHANCIBLE (Amhancible Fashion Furniture Inc. and its affiliates) processes, ships, and delivers furniture and home products ordered through our website. By placing an order, you agree to the terms below.

1. Shipping regions

We ship to addresses in regions displayed at checkout. Available destinations, carriers, and service levels may vary by product size, warehouse location, and local regulations. If your address cannot be served, you will be notified before payment is captured.

2. Order processing

After your order is confirmed, we verify inventory, perform quality checks where applicable, and prepare cartons for dispatch. Processing times are shown on product pages and at checkout. Made-to-order or back-ordered items may require additional lead time; we will email you if timing changes materially.

3. Delivery estimates

Estimated delivery windows depend on destination, product availability, and the shipping method selected. Ranges shown at checkout are estimates—not guaranteed arrival dates—unless expressly stated in a written promotion or service agreement.

4. Shipping costs

Shipping fees are calculated at checkout based on destination, carton dimensions, weight, and service level. Promotional free-shipping thresholds, when offered, are displayed on the cart and checkout pages and apply only to qualifying consumer orders unless otherwise noted.

5. Carrier selection

AMHANCIBLE reserves the right to select our logistics partner and carrier service level needed to deliver your order safely and efficiently. Tracking details are emailed once your shipment leaves our facility.

6. Delivery address

You must ensure your delivery address is correct and complete before finalizing your order. Include apartment or suite numbers, buzzer codes, and a reachable phone number. Once you receive the shipment confirmation email, changes to the delivery address are generally not possible. Contact us immediately if you discover an error—we will attempt to assist before dispatch when feasible.

7. Split shipments & large items

Furniture orders often include multiple cartons. Carriers may handle each carton as an individual parcel, so items may arrive on different days. If you receive only part of your order, please allow a few additional business days. If all expected parcels have not arrived within the stated timeframe, contact our customer service team with your order number.

For bulky items, delivery may be to your door or curbside depending on carrier service. Assembly, room-of-choice placement, and packaging removal are not included unless explicitly purchased or stated at checkout.

8. Tracking & delivery confirmation

Tracking links are included in your shipping notification email. Delivery is considered complete when the carrier records the shipment as delivered to the address provided at checkout. Please inspect packages upon receipt and note visible damage on the carrier proof of delivery when possible.

9. Delays & force majeure

Delivery delays may occur due to public holidays, customs processing, remote locations, or force majeure events such as extreme weather, pandemics, government restrictions, or strikes. If your parcel does not arrive within the estimated window, email us with your order number. We will explain the cause, expected impact, and revised delivery estimate when available.

10. Failed delivery & returns to sender

If a carrier cannot complete delivery due to an incorrect address, repeated failed attempts, or refusal at delivery, the order may be returned to our warehouse. Additional reshipment fees may apply. Items returned to sender for reasons within customer control may be subject to restocking or return handling charges.

11. Contact us

Questions about shipping, tracking, or delivery exceptions? Email amhancible_sale01@163.com with your order number, shipping address, and (if applicable) photos of outer carton damage. Our team responds during business hours, Monday–Friday, 9:00 AM–6:00 PM (UTC+8).